Claims
- Claims regarding obvious defects in quality will be taken into consideration only if presented within 8 days from the receipt of merchandise by our Client, and in any case prior to them being used or altered in any way.
- When recognizing a complaint as justified by a defect in quality, District Eight will have the option of either refunding, repairing or replacing the defective product, without any responsibility beyond that, like responsibility for loss of profits or incidental or consequential damages or expenses. No returns will be accepted without prior written authorization by the producer. District Eight doesn’t accept to withdraw goods if not properly packaged.
- Where a product defect is covered by warranty and District Eight is obliged to take responsibility for it on the basis of the terms set out in the Warranty, District Eight will decide at its own discretion whether to repair the product or to replace it, in whole or in part.
- Any type of indemnity for related costs or damages is excluded.
Submit A Claim
| Full Name*
Phone* Owner Customer Type (Trade/Dealer/Commercial End User) Is Furniture Owner the Original Furniture Buyer? (Yes/No) Product Name Description of Problem Purchase Order # (if available) Invoice # Date of Purchase Photos of the Damaged Item(s). Include photo of each furniture item in its entirety in order for us to determine the correct design version, as well as a close up of the damaged area. Please submit at least 2 photos for each furniture item being claimed. Proof of purchase in the form of your customer receipt or invoice. |